Support
Contact support
Use this page to contact LessonHatch about account access, product issues, broken public pages, or questions about our public policies. A clear first message makes it easier to route your request and reply with the right next step.
Email support
Send support requests to support@lessonhatch.com. Use a short subject line and include the best address to reply to if you are writing from a shared inbox.
Before you send a message
One message with the key facts is more useful than a long thread without context.
If the issue happened in the app, include the page you were on, the approximate time it happened, and any visible request ID or error text.
- Your name and preferred reply email
- What you were trying to do
- What you expected to happen
- What happened instead
- Screenshots or copied error text when available
When to contact support
Use support for account access issues, broken pages, questions about public policies, or product feedback that needs a direct follow-up.
- Account or sign-in problems
- Broken links, forms, or navigation
- Questions about privacy, terms, or other public-facing policies
- Product feedback that needs a direct reply
Security and privacy
Do not send passwords, one-time codes, API keys, or other secrets in a support email.
If you are reporting a sensitive security issue, send only the details needed to reproduce or assess the problem. The team can request follow-up information if needed.
Response and follow-up
Support requests are handled by email. Replies may come from the LessonHatch team member best placed to help with the topic of your request.
If the issue continues after your first message, reply in the same email thread so the existing context stays together.